Training Plans

All agencies licensed under the Property and Stock Agents Act 2002 are required to prepare and maintain an annual training plan for their agency, which connects the performance goals of the whole agencies with the training needs of all agents employed there.

Nominated Licensees in Charge are responsible for the development and implementation of the training plan, as well as reviewing and updating it annually.

The foundation of the annual training plan prepared by a licensee in charge will be the compulsory CPD set by the Property Services Commissioner annually. But this is only a legal minimum for agents to remain licensed – their training and development needs will go beyond what’s required by law. The training plan must also include further training for agents’ development and to boost performance of the whole agency.

When planning the training needs of the agency and individual agents, licensees in charge can use the capability framework below to think about how both compulsory CPD and further, non-compulsory training serve professional development needs of individual agents. Each training exercise can be identified as enhancing one or more of the capability streams, and involve a combination of interactive training, online courses, workshops, mentoring, and job shadowing.