Learning Support and Resources
Assessors provide guidance, though students must independently complete competency-based coursework.
Yes, support is available, and adjustments can be made to assessments if needed.
Recognition and Credit
Yes, RPL acknowledges skills and knowledge gained through work or life experience. Evidence is required and assessed.
CT recognizes qualifications from other RTOs and allows for credit in equivalent course units.
You may need to apply for mutual recognition as requirements differ between states.
Health, Safety, and Conduct
Follow all safety guidelines provided during training to ensure a safe learning environment.
Actions like bullying, harassment, or academic dishonesty may result in disciplinary action.
Yes, attending classes under the influence is prohibited and may lead to removal.
Feedback, Complaints, and Appeals
Feedback can be submitted via forms, emails, or discussions with trainers.
Speak to your trainer first. If unresolved, escalate to management or an independent third party.
Appeals must be submitted in writing and follow a structured process involving trainers, managers, and panels.
Policies and Procedures
Refunds depend on the cancellation timeline, with different rules for online and in-person courses.
A full refund is provided within 10 working days if CQ cancels the course.
Fees may apply based on how close to the start date rescheduling occurs.
Yes, students can request access, and records are securely maintained.
Personal information is collected and stored per Australian privacy laws, and shared only when legally required.
Certification
Qualifications are issued within 30 days of course completion, provided fees are cleared and USI is provided.
Yes, for a fee. Requests must be made in writing.
Yes, it will be uploaded annually to the government’s system.
Course Structure and Assessment
It involves assessments like written tests, case studies, and practical demonstrations to ensure you meet required skills.
Assessments are competency-based. Feedback is provided, and resubmissions are allowed if necessary.
You can resubmit assessments without additional costs.
It depends on the grading schedule for the unit. Completed courses are graded within 7–10 business days.
Reassessments may incur fees, especially after multiple attempts.
Yes, feedback is provided for all tasks, helping you achieve competency.
Enrollment and Course Details
Once you pay and enroll, you'll receive all learning materials and assessments. You can start the course immediately.
You can start right away and have up to 12 months to complete all assessments. Most students finish within six months or less.
Yes, students must be 18+, undergo a screening interview, and may need to complete an LLN test.
Similar to COR, students must be 18+, complete a screening interview, and may need an LLN test.
No, CQ is not CRICOS-registered and cannot accept international student visa holders.
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