At Complete Qualifications (CQ), we are deeply committed to protecting your personal information. As a Registered Training Organization (RTO) operating in Australia, we comply with all relevant privacy laws to ensure your data is handled responsibly and securely. Whether you’re a student, prospective learner, or partner, this privacy policy outlines how we collect, store, and use your information while maintaining transparency and trust.
Below is a detailed guide to our privacy practices and your rights as a valued member of the CQ community.
Why We Collect Your Information
CQ collects personal information to:
- Deliver quality training programs tailored to your needs.
- Meet regulatory and compliance requirements under Australian law.
- Provide you with the best possible learning experience.
We only collect data that is directly relevant to our operations, ensuring minimal intrusion into your privacy.
What Information We Collect
CQ may collect the following types of personal information:
- Contact Information: Name, email, phone number, address.
- Identification Details: Date of birth, Unique Student Identifier (USI), and proof of identity (e.g., driver’s license, passport).
- Enrollment Information: Course preferences, education history, and qualifications.
- Payment Details: Bank account or credit card information for processing payments.
- Demographic Data: Information such as gender, cultural background, and language preferences (used for statistical and reporting purposes).
- Training Records: Assessment results, attendance, and progress reports.
- Health Information: Medical details (if required) to ensure a safe learning environment.
We collect this information through:
- Course applications and enrollment forms.
- Direct interactions with our trainers or staff.
- Online portals and communication channels.
How We Use Your Information
The data we collect is used for the following purposes:
- Course Delivery: To enroll you in courses, track your progress, and issue qualifications.
- Compliance: To meet requirements set by government bodies such as the Australian Skills Quality Authority (ASQA) and the National VET Regulator.
- Student Support: To provide personalized assistance and tailored learning experiences.
- Marketing and Communication: To inform you about upcoming courses, special offers, or changes to our policies (with your consent).
- Improvement of Services: Feedback and data analysis help us enhance our programs and operations.
How We Store and Protect Your Information
Your privacy is our priority. CQ employs robust security measures to protect your personal information from unauthorized access, misuse, or loss.
Data Security Practices Include:
- Secure Storage: Physical files are kept in locked cabinets, while electronic records are stored in secure systems with restricted access.
- Encryption: Sensitive data, including payment information, is encrypted during transmission and storage.
- Access Controls: Only authorized staff members can access your information, strictly for approved purposes.
- Regular Audits: Periodic reviews ensure our security measures remain effective and compliant with privacy regulations.
Disclosure of Information
CQ may share your personal information only in the following situations:
- With Regulatory Authorities: To comply with legal obligations, such as reporting to ASQA, the USI Registrar, and the National Centre for Vocational Education Research (NCVER).
- For Certification: Sharing training and assessment results with relevant certification bodies.
- With Third-Party Service Providers: When outsourcing specific services (e.g., IT support or marketing), ensuring these providers comply with our strict privacy standards.
- Emergency Situations: If necessary to prevent a serious threat to health, safety, or life.
We do not sell or disclose your information for marketing purposes without your explicit consent.
Your Rights Under the Privacy Act
As part of our commitment to transparency and fairness, you have the following rights regarding your personal information:
- Access Your Information
- You can request a copy of the personal data CQ holds about you.
- Correct Your Information
- If any of your details are outdated or incorrect, you can request a correction.
- Withdraw Consent
- Opt out of marketing communications or withdraw consent for specific uses of your information.
- Lodge Complaints
- If you believe your privacy rights have been violated, you can submit a formal complaint.
For any of these requests, please contact us at [email protected] or call 1800 934 157
How Long We Keep Your Information
CQ retains your information only as long as necessary for the purposes outlined above or as required by law. For example:
- Student Records: Maintained for up to 30 years to comply with Australian VET standards.
- Financial Records: Retained for at least seven years for taxation purposes.
Once the retention period expires, data is securely destroyed or de-identified.
Your Consent
By enrolling in a CQ course or interacting with our services, you agree to the collection and use of your personal information as outlined in this policy.
Note: You can withdraw your consent for non-essential data collection or marketing communications at any time.
Updates to This Policy
CQ may update this privacy policy to reflect changes in our operations or compliance requirements. Updated versions will be published on our website at cq.edu.au, and significant changes will be communicated directly to affected individuals.
Contact Us
If you have questions, concerns, or feedback about our privacy policy, feel free to reach out:
- Email: [email protected]
- Phone: 1800 934 157
- Head Office: 21 Rosstrevor Crescent, Mitcham VIC 3132
Protecting Your Data, Empowering Your Journey
At Complete Qualifications, your trust is invaluable. By prioritizing your privacy, we aim to create a secure and respectful environment where you can focus on learning and achieving your goals.
For more details, download the Complete Qualifications Student Handbook here:
👉 Student Handbook (PDF)
Join CQ with confidence, knowing your personal information is in safe hands. Let’s achieve success together! 🌟