Organisational Policies and Procedures

Complete Qualifications is obliged under the Australian Skills Quality Authority’s (ASQA) User’s
Guide: Standards for Registered Training Organisations 2015 to ensure that all students are familiar
and comply with the policies and procedures that inform the quality of a student’s experience whilst
undertaking training with Complete Qualifications.

Privacy Policy and Procedure

Personal information is collected from individuals so that Complete Qualifications can conduct its business functions. Complete Qualifications only collects and stores information that is directly related to its business purposes and legal requirements of providing nationally recognised training and assessment.
In collecting personal information, Complete Qualifications complies with the requirements set out in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) which updates the Privacy Act 1988 (Cth) and ensures compliance with the Australian Privacy Principles (APPs) set out in the Privacy Act and regulations of the state in which Complete Qualifications operates.

This means Complete Qualifications ensures each individual:
o Knows why their information is being collected, how it will be used and who it will be disclosed
to and provided:
o the mandatory Privacy Statement and Student Declaration as required under the Data
Provision Requirements 2012
o relevant State Government VET Student Enrolment Privacy Notice (NSW Smart
and Skilled)
o USI Privacy Notice
o NCVER specific information for the collection of statistical data gathered from student
o Is able to access their personal information upon request. Does not receive unwanted direct marketing.
o Can ask for personal information that is incorrect to be corrected.

Collection of Information

In general, personal information will be collected through course application, Pre- training review, enrolment forms, and training and assessment records. 

The types of personal information collected include:

  • Personal and contact details 
  • Proof of identification 
  • Employment information, where relevant 
  • Language Literacy and Numeracy proficiency for students, including the name of the test and
  • the score received 
  • Background information collected for statistical purposes about prior education, schooling,
  • place of birth, disabilities
  •  Training, participation and assessment information
  •  Fees and payment information, where relevant
  •  Information required for the issuance of a USI

Access to student records


Student files may only be accessed by the CEO, General Manager, Compliance Manager, student trainer and assessor, and/or an auditor appointed by the regulating authority. Access by
administrative staff to Student’s files will only be for the purpose of updating files. All Students have a right to view their own files and may do so upon request to Complete Qualifications.
Access to a file by a third-party other than as above can only be provided with the written consent of the student.

Access and Equity Policy


Complete Qualifications is committed to ensuring that training opportunities are available to all people on an equal and fair basis. All students have equal access to training programs irrespective of their gender, culture, linguistic, background, race, socio-economic background, disability, age, marital status, pregnancy, sexual orientation or carers’ responsibilities.
Where there are initially perceived barriers to enrolment or successful course completion, these will be identified by administration staff and every attempt made to provide adjustments that are fair and reasonable where possible.
Any issues or questions regarding access and equity can be directed to Complete Qualifications Management.