Your Path to Success Real Estate Career with the Complete Qualifications Student Handbook!

Welcome to Complete Qualifications (CQ)—Australia’s trusted leader in vocational training. This Student Handbook (Version 4.1, July 2022) is your definitive guide to understanding how CQ equips professionals with the knowledge, skills, and support needed to thrive in their careers. Whether you’re pursuing a qualification in real estate or other vocational training, this handbook is your roadmap to success.
Download the full Student Handbook here: 👉 Download Now

Below, we explore the handbook’s comprehensive features, policies, and resources to help you make the most of your learning journey.

About Complete Qualifications

Complete Qualifications (CQ) has been empowering professionals since its inception in 2018. As a Registered Training Organization (RTO Code: 40793) accredited by the Australian Skills Quality Authority (ASQA), CQ offers nationally recognized qualifications and training designed to meet industry demands.

• Vision: To deliver high-quality education through personalized, guided, and blended learning methods.
• Core Focus: Vocational training, especially in the real estate sector.
• Facilities: State-of-the-art training centers across Australia.
• Expert Trainers: Licensed professionals with years of industry and teaching experience.

Contact Information

• Head Office: 21 Rosstrevor Crescent, Mitcham VIC 3132
• Phone: 03 4829 9940
• Email: [email protected]
• Website: cq.edu.au

What You Need to Know: Policies and Features

1. The Student Code of Conduct

At CQ, you are part of a vibrant learning community that values respect, fairness, and collaboration. The code of conduct sets expectations for behavior and responsibilities during your enrollment.

Your Rights as a Student Include:

• A supportive, safe, and non-discriminatory learning environment.
• Access to clear course information and personalized support services.
• Privacy of your personal details and training records.
• Transparent processes for feedback, complaints, and appeals.

Your Responsibilities:

• Comply with CQ’s policies and procedures.
• Treat staff, trainers, and fellow students with respect.
• Keep contact details up to date and meet payment deadlines.
• Ensure academic integrity by avoiding plagiarism or cheating.

2. Comprehensive Support Services

CQ is committed to helping students overcome challenges, both academic and personal.

• Academic Assistance: Trainers provide tailored guidance to help students achieve competency in their courses.
• Personal Support: For non-academic difficulties, CQ takes a compassionate approach and refers students to external agencies if needed.

3. Training and Assessment Excellence

CQ ensures its training programs are practical, industry-aligned, and student-focused.

What Makes CQ Training Unique:

• Flexible Delivery Options: Tailored to accommodate various learning styles and personal commitments.
• Experienced Trainers: Highly qualified professionals with current industry knowledge.
• Competency-Based Assessment: Focused on real-world application of skills, assessed through written tasks, practical demonstrations, and case studies.

Additional Assessment Features:

• Recognition of Prior Learning (RPL): Formal acknowledgment of previous learning, work experience, or skills.
• Credit Transfer (CT): Acceptance of credits from prior studies at other Registered Training Organizations (RTOs).
• Reassessments: Provided to ensure students achieve competency, with minimal fees for subsequent attempts.

4. Flexible Policies for Enrolment, Refunds, and Rescheduling

CQ’s policies ensure transparency and fairness in all financial and scheduling matters.

Refund Policy Highlights:

• Full refund for cancellations made 10+ working days before course commencement.
• Partial refunds for cancellations closer to the start date.
• No refund for cancellations after course commencement or non-attendance.

Rescheduling Options:

• Free rescheduling with 10+ working days’ notice.
• Administrative fees for rescheduling closer to the start date.

Tuition Payment Plans:

• Students can pay in installments for full qualifications, ensuring affordability.

5. Unique Student Identifier (USI): Your Key to Training Records

Since 2015, all students undertaking nationally recognized training in Australia must have a USI.

What You Need to Know:

• A USI is essential for accessing training records and qualifications.
• It is free and easy to create online at usi.gov.au.
• Keep your USI details handy, as they are required for certification.

6. Privacy, Records Management, and Transparency

CQ takes data protection seriously and adheres to the Privacy Act 1988.

Key Privacy Commitments:

• Your personal information is collected solely for training and administrative purposes.
• Data is stored securely, and only authorized staff can access it.
• Information is shared with government agencies only as required by law.

Student Records Management:

• Student records are kept secure for compliance and audit purposes.
• Copies of qualifications are stored electronically for 30 years.

7. Health, Safety, and Well-Being

Your safety is a top priority at CQ.

Key Safety Policies:

• Zero tolerance for alcohol and drug use in training environments.
• Comprehensive emergency and hazard reporting procedures.
• Support for health and safety, including first aid and incident management.

8. Equal Opportunity and Anti-Discrimination

CQ fosters an inclusive learning environment free from harassment and discrimination.

• All students have equal access to training programs, regardless of background or abilities.
• CQ actively addresses issues of bullying, victimization, and harassment.

9. Feedback, Complaints, and Appeals

CQ values student feedback to improve its services.

Feedback Mechanisms:

• Surveys, forms, and direct communication with trainers or administration staff.

Complaint and Appeal Process:

• Students can raise concerns about training, assessment, or conduct.
• Complaints are resolved through discussion, mediation, or formal appeals.
• Final appeals can be escalated to regulatory authorities like ASQA.

Explore a World of Opportunities

Whether you’re pursuing a career in real estate or another vocational field, CQ offers nationally recognized qualifications to help you succeed. From expert trainers to supportive policies, CQ provides a learning experience that sets you up for long-term growth.

Access the Complete Handbook

To dive deeper into all policies, procedures, and resources, download the full Student Handbook (Version 4.1, July 2022) here:
👉 Download Now

Make the most of your learning journey with CQ—where success begins with quality education. Start today and take your first step toward a brighter future!